Exchanges (if applicable) / Returns
All our products are hand packed carefully for delivery ensuring it arrives in its best condition as how they left us. As the soil and pebbles in the pots are loose, some of them may fall into the box which should be considered normal.
However, in rare occasions, and for reasons beyond our control, the goods may get damaged in transit. Should this happen, please contact us at email@example.com or click to chat with us using the messenger button to inform us immediately – within 24 hours of receipt, with the photo of the damaged goods and/or packaging, we will evaluate and arrange a replacement soonest upon verification.
For areas out of KL and Selangor, every plant is fragile and the shipping process is not always kind. Please inspect your package when you accept the delivery. Should your order arrive damaged, email a photo to firstname.lastname@example.org or click to chat with us using the messenger button along with the order number within 24 hours of receiving the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to collect the damaged goods upon providing a replacement. We only replace items if they are defective or damaged.
Refunds (if applicable)
We do not accept refund once the order is placed. If in any case that you would like a refund, only store credit refunds are available.
We will also notify you of the approval or rejection of your refund the amount paid via store credit into your account.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account within a certain amount of days.
** We do not refund to credit card or original method of payment.