Frequently Asked Questions
All of our products are hand-packed to prepare them for their journey home. The products are placed in a box and fragiles are wrapped in bubble wrap to provide protection for them to endure the journey in one piece. Additionally,recycled paper and shredded paper are fitted into empty spaces of the box to minimize movement of the product throughout the journey to protect them in case of bad weather or rough handling. Once they have reached your doorstep, unwrap them immediately and place them in an area with abundant sunlight & water them if necessary.
To check out our comprehensive guide on how to care for your succulents click here.
We are currently in the process of establishing a physical location. Once that is done, our products will be on display and would be available for self-collections.
We currently only ship within the Klang Valley as we are based in Kuala Lumpur. We are looking forward to expanding our business to accommodate shipping outside of our current range.
With our current team, we process shipping once a week on a Sunday, expect orders placed on/after Sunday to only be shipped on the following Sunday. For your product to arrive on your doorstep would take an estimate of around 5 hours after the product has been shipped.
We utilize a third party shipping service called Mr Speedy. The shipping price shown for the products may vary among customers as it is calculated by distance. Dispatch point that we will be based on is around Bukit Jalil, 57000. Once the product has been shipped, My Speedy will be responsible for the condition and the well-being of the product.
We reserve the rights to reschedule your delivery dates if necessary. Please ensure the shipping address provided at checkout is accurate as we will not be held accountable for products sent to wrong addresses.
Please contact us at email@example.com for any matters regarding damages, late orders or missing orders and we will do our best to assist you.
At times, unfortunate circumstances beyond our control such as item defects and damages may occur even if necessary precautions have been taken due to the rough handling of the shipping process. If your product has faced significant amount of damage during the travel, get in touch with us and we will arrange a refund or replacement/exchange. Small amount of fallen leaves and pebbles for the relevant products are to be considered as normal which will not be eligible for refund or exchange.
If this were to occur, feel free to drop us an email along with the pictures of the damaged items at firstname.lastname@example.org for further customer support.
For more information, please refer to our refund policy here.
*To be eligible for a refund or an exchange, the item must be in the same condition as when it was received.*
Because we only keep limited stocks of each item in order to ensure we get healthy plants, some items may go out of stock. Backordering an item may take an extra 1 week for restocking and arrangement. Rest assured we will get your order ready as soon as we can!